Visa usually gives merchants 30 days to respond to each step in the chargeback process. The most notable exception is after a pre-arbitration chargeback. If the merchant wants to pursue arbitration, they have 10 days to respond.
Frequently Asked Questions
Yes. Venmo purchases are connected with a payment card or bank account, either by connecting with the user’s existing payment accounts or through a Venmo-issued Mastercard debit card. As a result, Venmo chargebacks are essentially the same as any traditional chargeback.
Terminated Merchant File (TMF) is a general term for a merchant blacklist such as the MATCH List. The MATCH List is, effectively, the only TMF currently in use. TMF used to be the more common term but, practically speaking, TMF and MATCH List can be used interchangeably. Merchants who have been placed on terminated merchant file for having excessive chargebacks are prevented from opening a merchant account with a new credit card processor.
A return item chargeback is something that a consumer receives from their bank if they have insufficient funds in their checking or other banking account to cover the cost of a check or withdrawal. It has nothing to do with merchants.
Pre-arbitration chargeback is a colloquial term used to refer to a second chargeback on a single transaction. This occurs when a chargeback is filed, reversed based on some successful representment efforts by the merchant, then reinstated by the issuer due to new information resurfacing. None of the card brands use the term “pre-arbitration chargeback” to describe this occurrence but it is nonetheless used informally within the payments industry.
Cash App accounts are tied to a bank account with a payment card issued by either the bank or Cash App. As a result, chargebacks are possible. Cash App also has its own transaction dispute process.